Most small items of equipment are shipped next day on a standard 1 to 3 day delivery, excluding weekends.
Cut off times for next day dispatch are 12:00 Mid Day, to enable ourselves and our suppliers to process your order in time.
Some suppliers have earlier cut off times on a Friday, we suggest placing orders prior to 10:30 AM to allow sufficient time for processing.
Heavy equipment such as heaters, destratification fans etc are dispatched by Pallet and off loading is generally not provided by the delivery vehicle.
Off loading is the buyers responsibility and will result in additional costs being charged if the vehicle has to re attend.
The courier assumes that some one will be available during working hours to accept the delivery.
Pallet deliveries are any time of the day, we are unable to provide AM or PM delivery slots.
Where a re-delivery is needed, generally for smaller items no additional charges will apply. The courier will leave a card and you can arrange a re-delivery at a convenient time or collect from the depot.
Re-Delivery of heavy equipment such as Heaters, De-Stratification Fans, Air Conditioning Equipment etc WILL result in additional shipping charges. Unfortunately this is arranged by the equipment manufacturer and we are unable to negotiate delivery terms.
If you are only open at specific times (or days) of the week, please advise us in writing or by telephone so we can assist you with this.
If the courier is missed, they will charge to re-deliver.
We ARE here to help with this, so PLEASE contact us first so we can get it right first time round!