Returns, Delivery & Cancellations


We are happy to accept returns for refund on most items within 7 days of receipt of the goods, provided they have not been opened, used or installed.

You must contact us to obtain a returns authorisation number before returning the goods to us. Items without a valid returns authorisation number marked on the packaging will not be accepted.

Electronic components (such as printed circuit boards or items containing electrical equipment) are not returnable unless faulty. Where electrical goods are returned as faulty, verification from the manufacturer is required before a credit will be made. If the manufacturer deems that the goods have been damaged by the buyer accidentally, wilfully or by misuse they will not be accepted for return and the buyer agrees to cover all shipping costs.

All costs of the return are the responsibility of the purchaser and they should ensure that all items are adequately covered for insurance against loss or damage during return transit. We are unable to refund carriage charges on any returned items.

Items that are returned not faulty will be subject to a 20% handling / re-stocking charge. We do not accept returns of flue components which have been over ordered by the customer.

Any special order and none stocked items are not returnable.

To cancel an order, please telephone us on 0845 557 8085. Where a product has already shipped and a return is possible, the buyer agrees to cover all costs including any handling / re-stocking charges which may apply.

All items must be inspected before accepting from the courier. Damaged or incorrectly supplied items should not be accepted from the courier. Claims are not accepted for items found to be damaged or missing once signed for from the courier. No delivery may be accepted or signed for by a person under the age of 18 years.